FAQs
Answers to common questions
Smart Profit Hub is built around three things: lead capture, helpful FAQ support (with tickets when needed), and appointment scheduling. Everything stays organised inside your own login area.
Or click "can i help" at the bottom-right of the site.
Quick summary
- Lead capture: customers fill in a quick form (e.g. BMI Calculator / Stress Reset Score) and you get the details instantly.
- FAQ + ticket support: the receptionist answers common questions, and creates a ticket when something needs a human reply.
- Appointment scheduling: guide customers to book using your existing booking link or scheduler.
- Free built-in CRM: leads and tickets go into your own CRM with your own login details.
Lead capture
Lead capture is where the receptionist turns a casual visitor into a real enquiry you can follow up.
What counts as lead capture?
Anything that collects the right details and gives the customer a reason to share them like a BMI Calculator for gyms or a Stress Reset Score for wellness.
Where do the leads go?
Leads go straight into your free built-in CRM (owned by Smart Profit Hub). You get your own login details.
FAQ + ticket support
The receptionist answers common questions using your website content (hours, pricing, location, what to bring, how to start, etc.).
Whats a ticket?
A ticket is a support request created when the question needs a human reply (for example: a special case, a complaint, or something not on the website).
Where do tickets go?
Tickets go into your free built-in CRM alongside leads so nothing gets lost.
Appointment scheduling
If someone is ready to book, the receptionist guides them to your booking link or scheduler.
Do I need to change my current booking system?
No we can work with what you already use. The receptionist simply helps customers get to the right place to book.
What if someone isnt ready to book?
Thats where lead capture and follow-up helps you still get the enquiry, and the system can send an automatic email reply.
Your CRM login + editable follow-ups
Every customer gets their own login details for the Smart Profit Hub CRM. Thats where your leads and support tickets live and its also where you can make changes to your automatic email follow-ups.
If you want, we can help you set up a simple follow-up sequence that fits your tone (friendly, calm, and not salesy).
Want this customised to your website?
Request a custom demo and well tailor the receptionist to your business name, services, and website wording. All we need is your business name and website URL.