Frequently Asked Questions
Everything you need to know about your Digital Front Desk.
General & Setup
How hard is it to install?
It’s incredibly simple. Once we build your bot, we send you a single line of code. You (or your web person) just paste it into your website footer—similar to how you’d add Google Analytics or a Facebook Pixel. We can even do it for you!
Does it work on any website?
Yes. Whether you use WordPress, Elementor, Wix, Squarespace, Shopify, or a custom-built site, our Digital Front Desk will work perfectly.
What is the £100 setup fee for?
Unlike "DIY" bots, we do the work for you. This fee covers the manual training of your AI on your specific business data, setting up your lead-capture forms, and integrating the bot with your email or CRM.
AI & Accuracy
Will the AI give out wrong information?
We use "Grounded AI" technology. This means the bot is strictly instructed to only answer based on the "Knowledge Base" we create for your business. If it doesn't know an answer, it will politely offer to take a message for your human team.
Is my data secure?
Absolutely. We use enterprise-grade encryption. Lead data is sent directly to you and is not used to train public AI models.
Industry Specific
Gyms: Can it book classes?
Yes! It can link directly to your existing booking software (like Glofox, Mindbody, or Calendly) to get prospects signed up for trials instantly.
Trades: Can it really give quotes?
It provides "ballpark estimates" based on the pricing ranges you give us. It's designed to qualify the lead and manage expectations before you spend time on a site visit.
Hotels: Does it check room availability?
It can guide guests through your room types and amenities, then direct them straight to your live booking engine to secure their dates.
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