Privacy Policy

Privacy Policy

Last Updated: February 2026Smart Profit Hub (“we”, “us”, “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, and process information when you use our website and Digital Front Desk services.

1. Information We Collect

Information From Business Clients

When a business signs up for our services, we may collect:

  • Name

  • Email address

  • Billing details

  • Business information

  • Website URLs

  • Service and configuration details

This information is used solely to provide and manage the Digital Front Desk service.

Information From End-Users (Client Customers)

When visitors interact with a Digital Front Desk bot installed on a client’s website, we may collect:

  • Name

  • Email address

  • Phone number

  • Enquiry details

This information is collected solely for the purpose of passing it to the relevant business client.

In these cases:

  • The business client is the data controller

  • Smart Profit Hub acts as the data processor

We do not use end-user data for marketing purposes unless explicit consent has been provided.

2. Demo Usage

If you interact with a demo version of our software, any information submitted is used only for demonstration and system testing purposes.Demo data is not added to marketing lists unless you explicitly opt in.

3. How We Use Information

We use collected information to:

  • Provide and configure services

  • Process subscriptions and payments

  • Deliver customer support

  • Improve system functionality

  • Maintain service security

We do not sell personal data to third parties.

4. AI Processing

Our Digital Front Desk may use secure third-party AI processors (such as OpenAI) to generate responses.Data shared with these processors is encrypted and processed securely. We do not permit third parties to use submitted data for unrelated purposes.

5. Data Retention

We retain account and service data for as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

Clients may request deletion of their account data upon cancellation of service.

6. Data Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, misuse, or disclosure.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Object to processing

Requests can be made via our contact page.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.